Business Support & Recoveries Officer
Housing Finance Bank
Location
Kampala
Job Type
Full-time
Experience
mid
Deadline
September 23, 2026
Category
Other
Job Description
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Requirements
- The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
- Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
- Takes clear accountability and focuses on delivery of agreed upon goals.
- Ability to hold people accountable.
- High self-drive towards getting things done.
- Ability to demonstrate positive image and role model to HFB’s values and leadership behaviours.
- Must be a person of impeccable integrity
Responsibilities
- Perform daily, weekly, and monthly reconciliation of digital lending transactions, loan disbursements,
- repayments, settlements, and partner accounts.
- Drive revenue assurance activities by identifying, investigating, and resolving revenue leakages, billing
- discrepancies, and partner settlement variances.
- Conduct product validation and testing for new digital lending products, system enhancements,
- pricing changes, and process improvements before deployment.
- Track and report portfolio performance indicators including PAR, NPL, collection efficiency, recovery
- rates, disbursements, and revenue performance.
- Prepare and disseminate operational, financial, and management reports to support decision-making
- and business reviews.
- Coordinate with Finance, Operations, Credit, Technology, Risk, and external partners to ensure
- smooth end-to-end digital lending operations.
- Support UAT activities, product rollouts, and post-implementation reviews for digital lending initiatives.
- Monitor partner performance and service levels against agreed KPIs and commercial agreements.
- Maintain accurate records and documentation for audits, regulatory reviews, and internal controls.
- Identify opportunities for process automation and operational efficiency within the digital lending
- value chain.
- Ensure compliance with internal policies, regulatory requirements, and partner contractual obligations.
- Support recovery agencies and intenal stakeholders in implementing recovery strategies aimed at improving collections performance.
How to Apply
Interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees not later than Wednesday 23rd September 2026 by 5:00pm to: Chief Human Resources Officer Housing Finance Bank, Investment House 4 Wampewo Avenue, Kololo Please note that all applications must be submitted via the link address below https://bit.ly/HFB_OpenVacancies DO NOT HAND YOUR APPLICATION Please note ONLY shortlisted candidates will be contacted, and any form of canvassing will lead to automatic disqualification. Guidelines for Submitting Documents 1. Ensure that all your documents are scanned and submitted in one single batch using the following order: • Application letter • Curriculum Vitae (CV) • Academic Documents and Certificates 2. The maximum document size is 10 MBs. 3. Indicate the position you are applying for in the email subject line
