Manager Diaspora Banking
Housing Finance Bank
Location
Kampala
Job Type
Full-time
Experience
mid
Deadline
September 23, 2026
Category
Other
Job Description
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Requirements
- he ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
- Ability to build functioning working relationships across organizational and cultural boundaries.
- Takes clear accountability and focuses on delivery of broader sales targets.
- Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.
- Must be a person of impeccable integrity
Responsibilities
- Develop and implement the Diaspora Banking business plan, including growth strategies for liabilities, assets, revenue, and customer acquisition.
- Drive portfolio growth and profitability by identifying market opportunities, reviewing performance trends, and introducing innovative diaspora solutions aligned to evolving customer needs.
- Lead the acquisition, retention and relationship management of diaspora customers through effective
- sales leadership and cross-selling of relevant Bank products and services, including housing and investment solutions.
- Provide leadership oversight on credit origination within the diaspora segment by ensuring quality pipeline development, pre-screening, documentation completeness, and adherence to credit policies
- and procedures.
- Build and manage brand ambassadors, strategic relationships, partnerships and alliances with internal
- and external stakeholders to expand the Bank’s diaspora footprint and deliver business objectives.
- Monitor market intelligence, competitor activity and customer trends within the diaspora segment, and recommend strategic actions to protect and grow the Bank’s market share.
- Lead customer experience management for the diaspora segment to enhance satisfaction, deepen engagement, and increase share of wallet across the portfolio.
- Oversee portfolio quality by monitoring performance, repayment behaviour and early warning indicators, and ensure timely corrective action to minimize risk and sustain asset quality.
- Provide leadership in the resolution of escalated customer queries and complaints, ensuring timely closure in accordance with the Bank’s customer service standards and escalation procedures.
- Lead, coach and develop assigned team members to deliver high performance, strong sales discipline, customer-centric service and effective execution of the diaspora business agenda.
- Prepare and present periodic business performance reports, portfolio reviews, pipeline updates and
- strategic recommendations to senior managements.
How to Apply
Interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees not later than Wednesday 23rd September 2026 by 5:00pm to: Chief Human Resources Officer Housing Finance Bank, Investment House 4 Wampewo Avenue, Kololo Please note that all applications must be submitted via the link address below https://bit.ly/HFB_OpenVacancies DO NOT HAND YOUR APPLICATION Please note ONLY shortlisted candidates will be contacted, and any form of canvassing will lead to automatic disqualification. Guidelines for Submitting Documents 1. Ensure that all your documents are scanned and submitted in one single batch using the following order: • Application letter • Curriculum Vitae (CV) • Academic Documents and Certificates 2. The maximum document size is 10 MBs. 3. Indicate the position you are applying for in the email subject line
