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Operations and Administration Manager - Home Loans
FNB
Posted 4 months agoWindhoek, Namibia
Location
Windhoek, Namibia
Job Type
Full-time
Experience
Senior
Deadline
April 7, 2026
Category
Operations & Administration
Job Description
FNB Namibia is the largest retail and commercial bank in Namibia, part of the FirstRand Group. The Home Loans division provides private and government scheme home loans, pension-backed home loans, life assurance, and homeowners cover to customers across Namibia. This Operations Manager role drives operational process excellence within the Home Loans division.
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Requirements
- Relevant degree in finance, administration, or operations
- 7 to 10 years of experience in management, with previous experience managing large teams an advantage
- Solid knowledge of home loans products and service solutions
- Well-versed in financial industry standards
- Ability to leverage digitisation and technology to address business needs
- Energetic self-starter with strong problem-solving skills
- Ability to manage tasks and meet deadlines
- Project management experience is an added advantage
Responsibilities
- Oversee all operational and administrative aspects of the home loans division including private and government schemes, pension-backed home loans, life assurance, homeowners cover, securities department, and cancellations
- Provide efficient administration service through careful planning, reporting, and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Review and evaluate data from multiple perspectives, identifying inaccuracies and inconsistencies in detailed information
- Anticipate and meet the needs of internal and external customers while maintaining the highest service standards
- Manage strategic relationships within the home loans department to ensure delivery
- Initiate and manage projects required to implement the operations strategy
- Deliver on system change journey and continuous innovations
- Lead a team of team leaders and administrators
