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A
Bellman
Accor Hotels
Posted 5 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Mid-Level
Category
Hospitality
Job Description
Greet and welcome guests.
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Requirements
- Proficiency in Opera
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- At least 1 year experience working on a similar role.
- Hospitality background is preferred.
- Fluency in English; additional languages are a plus.
Responsibilities
- Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
- Maintain VIP/Group and individual arrivals reports.
- Attend to inquiries and provide accurate information to guests.
- Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
- Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
Benefits
- Your team and working environment:
- In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
- Note: Customization may be included for any specific local or legislative requirements, such as work permits
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
