Hiring?Get vetted candidates in 48 hours. Pay only when you hire.Get vetted candidates in 48 hours.
A
Guest Service Operator
Accor Hotels
Posted 3 months agoCape Town, South Africa
Location
Cape Town, South Africa
Job Type
Full-time
Experience
Mid-Level
Category
Hospitality
Job Description
Scope of Position
Guest Service Operator are responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to ensure their stay at The Pullman Hotel becomes a memorable moment.
Specific
Responds to all incoming calls complying with corporate governance standards and transfers them to the appropriate destination
Responds to all in house guests requests and transmits the order to the corresponding department for request to be treated complying with corporate governance standard
Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation
Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
Ensures knowledge of all facilities, services, and hours of operation in order to respond confidently and effectively to inquiries.
Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
General administrative duties e.g. Filing, Arrival preparation paperwork, update resort extension and email list, but not limited to.
ProGigFinder Press
Fifty silent applications, or one that lands.
Pick any job above and pay $2.99 with MoMo or Card. In 60 seconds you get a CV written for that role: it passes the screening software and reads the way a recruiter expects.
Get my CV for this job: $2.99
Requirements
- Previous experience in a Front Office or Call Center role in a hotel.
- Excellent communication skills in English; additional languages are an advantage.
- Strong computer literacy and familiarity with Opera PMS (or similar systems).
- Polished telephone etiquette and a calm, courteous demeanor under pressure.
- Passion for delivering exceptional guest service and exceeding expectations.
- Ability to multitask, prioritize, and remain composed in a fast-paced environment.
Responsibilities
- Responsibilities
- Log all requests and ensures follow up on all of them within standard delay
- Logs and treats wake-up call requests
- Treats restaurant reservations requests in SPA soft and is aware of all on going promotions and events in the hotel.
- Maintains telephone extension lists updated
- Arranges special deliveries and celebration of special occasions for our guests
- Handles emergency line and elevators emergency alarms
- Receives and distributes faxes for guests, apartment tenants and internal depts
- Acts in accordance with the standards, conforms to the policies and procedures of corporate governance
- Possesses full command of IRIS, Fidelio, and other Microsoft applications (necessary training will be provided).
- Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
- Other duties as assigned by Management.
- Talent & Culture Responsibilities
- Assist the (Department) Management Team in the following:
- Establish on-going On Job Training Programs within the departme
