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Food & Beverage Supervisor
Accor Hotels
Posted 3 months agoCape Town, South Africa
Location
Cape Town, South Africa
Job Type
Full-time
Experience
Mid-Level
Category
Hospitality
Job Description
We are seeking an enthusiastic and experienced Food & Beverage Supervisor to join our team in Cape Town, South Africa. As a key member of our hospitality organisation, you will lead and inspire our food and beverage team to deliver exceptional dining experiences for our guests.
Specific duties,
Together with the food and beverage manager to organize and supervise the shifts of the department, ensuring that staffing levels are correct and to agreed standards
Circulate throughout the restaurants, bars and banqueting departments, maintaining a highly visible profile with Guests and staff
Know and completely familiar with all menu’s, beverage lists and service offerings to provide prompt and efficient service of all meals, snack, functions and beverages to the required operating standards manual
Responsible for shift cash ups and that all monies, paperwork and POS reports are formulated and submitted to the finance department as per company policy
Flexible and adaptable approach to work, including the ability to work various shifts (early mornings, late evenings, and weekends)
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Requirements
- Minimum matric (grade 12)
- Proven experience in a food and beverage supervisory role, preferably in a high-end hospitality setting
- Passionate and knowledgeable about food, beverage, and current industry trends
- Exceptional leadership skills with a track record of developing and motivating teams
- Strong organisational abilities with keen attention to detail
- Excellent communication and interpersonal skills
- Demonstrated ability to thrive in a fast-paced, high-pressure environment
- Proficiency in inventory management and cost control techniques
- Familiarity with point-of-sale (POS) systems and basic computer skills
- Knowledge of food safety regulations and hygiene standards
- Dedication to delivering high-quality, customer-focused service
- Ability to remain calm under pressure and resolve conflicts effectively
- A relevant qualification in Hospitality Management is desirable but not essential
Responsibilities
- responsibilities & Key performance areas
- Food and Beverage Service:
- Assist with waiter service to Guests, advising Guests on menu and wine choices
- Dissatisfied Guests are acknowledged immediately and attended to without delay
- Notify the food and beverage manager or General Manager of any complaints that were received and how they were solved
- Responsible for food quality, presentation and service delivery and ensuring that it is of the highest quality
- Administration and stock/equipment control:
- Assist the F&B Manager with Planning and coordinating of menus
- Be fully conversant with all statutory requirements regarding a food and beve
- Ensure all kitchens and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene
- Conduct stock takes of the department as per company policies and procedures. Assist with the preparation of reports timeously
- Assist with maintaining inventories and par stocks for all areas and assist with placing orders based on business needs and budgetary concerns. Ensure that consumable and non-consumable goods are taken care of and correctly stored
- Ensure that the POS system operates effectively and accurately, is programmed correctly and all billing in the department accurate and precise. Report and action any discrepancies immediately
