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Chauffeur
Accor Hotels
Posted 4 months agoCape Town, South Africa
Location
Cape Town, South Africa
Job Type
Full-time
Experience
Mid-Level
Category
Hospitality
Job Description
Scope of Position
To do transfers for hotel guests when required
Answer guest questions about Cape Town and surrounds as far as possible.
To do administrative driving for the hotel as instructed
Pipeline Level:
Manager of Self
Levels of accountability:
The Hotel Chauffeurs report directly to the Front of House Supervisors /Assistant Front of House Managers and in their absence to the House Managers.
Levels of
Filling the tanks of both cars with unleaded petrol at the Caltex Petrol Station on Buitengracht Street in Tamboerskloof
Ensuring all details about the transfers are correct (guest names, times of transfers, amount of guests in the car, destination, time of transfers, information pertinent to the guest obtainable from Fidelio and/or guest liaison
Ensuring to be on time for every guest transfer, contacting the airport for flight arrival times in case of an airport transfer.
Ensuring all booked transfers will be done — informing the manager on duty should any double-bookings are made in order for the manager to make alternative arrangement.
Sharing any information about the guest with the guest liaisons in order for them to add this information to the guest profile in Fidelio
Administrative driving includes the following :Laundry for housekeepingBanking for AccountsGeneral purchasesGuest supplies purchasesPost Office collections and drop-offs for ProcurementErrands for Sales and Marketi
Demonstrated experience using:Fidelio Opera Property Management SystemMicrosoft Office Suite to at least Intermediate levelFidelio Micros food and beverage system
We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.
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Requirements
- Grade 12 or equivalent,
- PDP licence
- Extensive knowledge on Cape Town and the surrounds
- Experience in the Front of House of the hospitality industry,
- Proficiency in English (Verbal, Written, Reading),
- Fidelio Opera Property Management System
- Microsoft Office Suite to at least Intermediate level
- Fidelio Micros food and beverage system
- Superior Customer Service and Liaison skills
- Above average problem solving skills,
- Above average ab ty to communicate at all levels of the organisation
Responsibilities
- responsibility:
- Responsible for self
- Competencies:
- Quality Orientation
- Planning and Organising
- Meeting or Exceeding Customer Expectations
- Coping with Pressures and Setbacks
- Networking and Connecting with People
- MAIN RESPONSIBILITES
- Financial: Satisfied Shareholders:
- Controlling the personal chauffeurs' floats
- Retaining receipts of any costs incurred to be presented to Accounts
- Ensuring all transfers are charged to the correct accounts
- Customer Service: Delighted Customers:
- Providing guests with the correct personal contact details and/or the contact details for Marine Taxi
- Ensuring all extras in the car are readily available to the guest, including newspapers, CDs, water
- Ensuring the cars are always clean and tidy, using Wash works in the Waterfront for the valet service of the cars
- Processes: Effective Processes:
- Daily car checks before and after every shift using the checklist provided by the hotel
- Reporting any discrepancies on the checklist
- Keeping an accurate log book in both cars
Benefits
- EMPLOYMENT EQUITY