Front Desk Agent

General Responsibilities Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests Effectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel Effectively utilises property management software and tools to monitor the preferences of Hotel Guests Effectively manages processes and systems that ensure the safety and security of the hotel, its guests and employees Ensures efficient collaboration and communication with other service departments Customer Specific Responsibilities Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision Ensures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferences Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information. People Specific Responsibilities With the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of service Actively participates in the continuous development of Self and Department Team Members Conscientiously participates in personal feedback and performance appraisals Actively supports an environment that contributes to positive employee engagement and commitment to the job. Quality Specific Responsibilities Ensures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and procedures Notices and communicates opportunities to further improve quality standards Responds positively to efforts to implement improvement opportunities and work Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.