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Front Office Agent
Accor Hotels
Posted 5 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Mid-Level
Category
Hospitality
Job Description
Please specify which role you are interested in when applying:
Guest Service Agent
Show efficiency in constantly striving to provide total customer satisfaction
Logging all guest requests to ensure they are met within established timeframes
Positively handling guest complaints and escalating as required
Securely storing and delivering guest luggage
Participating in training and development programs to enhance skills and capabilities to increase the guest experience
Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
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Requirements
- Previous customer service experience, preferably in a Hotel environment
- An energetic, team-focused, and can-do attitude individual
- Ability to work independently and demonstrate initiative in a dynamic environment
- Enthusiasm to connect with guests and to hear their story
- Self-motivated with a positive and professional attitude
- Knowledge of Opera PSM is a bonus
- Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods
Responsibilities
- Be the first point of contact and greet guests with a warm welcome every time
- Provide efficient, friendly, and professional service to all guests
- Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
- Assist with valet parking as required
Benefits
- Your team and working environment:
- Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
- We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
