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M
Lead, Telesales
Moniepoint
Posted 3 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Senior
Category
Sales & Marketing
Job Description
Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, Moniepoint processed $182 billion and is Nigeria's largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.
Maintain high standards of compliance, ensuring every sale is handled with integrity and customer data is treated confidentially
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Requirements
- Minimum 3 years of experience in a call centre environment
- At least 2 years of leadership or supervisory experience in financial sales, outbound sales, or telesales
- Proven experience working with CRM, loan management, or call management systems
- Solid understanding of financial services or loan products is a strong advantage
- Excellent communication skills — able to explain complex ideas clearly
- Strong coaching ability with a genuine interest in developing agent talent
- Data-driven with ability to use call metrics to make decisions
- High integrity with commitment to compliance and data ethics
Responsibilities
- Supervise and mentor a team of outbound telesales agents, coaching them on persuasion and objection handling
- Ensure all agents are fluent in sales scripts and workflows, driving genuine and professional customer engagement
- Monitor sales floor performance including call volumes, conversion rates, and drop-off points
- Identify root causes behind performance gaps and implement fixes quickly
- Identify friction points in the sales process preventing loan disbursements and escalate to relevant stakeholders
- Support onboarding of new team members and lead ongoing training sessions
- Track loan acquisition targets and ensure the team consistently meets or exceeds goals
