NightShift Application Engineer

Job Description

Requirements

• Commitment to working in a shift basis environment, i.e. outside of standard working hours.
• An understanding of technical systems and the ability to translate that knowledge to support merchants.
• A curiosity and drive to work with team members across the organisation to deliver excellent support to our merchants.
• The ability to self organise and initiative to identify opportunities for improvement.
• Ability to foster strong relationships with internal and external stakeholders.
• Strong business writing and spoken English.
• An understanding of multiple programming languages, such as Python or JavaScript.
• Valid work authorisation to work in your country of residence.
• Previous payments experience is a plus.

Responsibilities

• Understand user requirements and communicate how we can solve their business and technical challenges.
• Spend time interacting with users by email, phone and Zoom.
• Optimise internal and external documentation and processes surrounding a host of products.

Benefits

• Work on mission-critical payments infrastructure processing millions of transactions.
• Be part of a fast-growing company expanding across Africa.
• Hybrid working environment.
• Generous annual and life leave allocation, market related salaries, VSOP.