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Program Manager - Digital IT
Safaricom
Posted 3 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Senior
Deadline
April 8, 2026
Category
Technology & IT
Job Description
Safaricom is the leading technology company in East Africa, connecting over 60 million customers across Kenya and Ethiopia. The Digital IT Project Management team delivers complex ICT programs and infrastructure projects that power Safaricom's network, platforms, and services. This Program Manager role partners with Digital IT delivery units to drive business outcomes through disciplined project execution.
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Requirements
- Degree in ICT or a business-related field
- PMP or PRINCE2 certification and Agile certification
- At least 4 years of experience in managing IT projects
- Strong knowledge of Waterfall and Agile project delivery concepts
- Working knowledge of core infrastructure domains including cloud, compute, virtualisation, containers, storage, networking, and databases
- Ability to motivate teams to achieve business outcomes
- Experience with project management tools such as MS Project, SharePoint, and EPM
Responsibilities
- Lead the planning and delivery of infrastructure-focused projects developing integrated project plans covering data center, cloud, virtualisation, and platform components
- Coordinate infrastructure project execution ensuring engineering, architecture, and vendor teams are aligned and delivering to agreed milestones
- Manage cross-functional dependencies across infrastructure, application, vendor, and business teams
- Enforce stage gates and readiness criteria across the project lifecycle including infrastructure and business readiness
- Proactively manage risks and issues arising from technical complexity, vendor delivery, and integration points
- Track and manage project financials including CAPEX utilisation for infrastructure initiatives
- Produce clear, insight-driven reporting and governance updates reflecting true project health and key risks
- Ensure structured project closure and transition including operational handover, documentation, and lessons learned
- Foster collaboration across diverse stakeholder groups balancing priorities between technical teams and business units
- Provide leadership and oversight for project teams ensuring clarity of roles and strong execution discipline
