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Reconciliation Administrator
FNB Zambia
Posted 4 months agoLusaka, Zambia
Location
Lusaka, Zambia
Job Type
Full-time
Experience
Mid-Level
Deadline
April 10, 2026
Category
Finance & Accounting
Job Description
FNB Zambia has been operating since 2009 and has grown to become a significant contributor to the Zambian economy, with a national footprint across seven of the ten provinces. FNB Zambia provides banking services through 23 branches, 85 ATMs, over 1,300 CashPlus agents, and digital platforms. The Cards and Payments Operations team ensures accurate reconciliation and settlement across all payment channels.
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Requirements
- Bachelor's degree in Accounting, Finance, Banking, or a related field
- 1 to 3 years of experience in financial operations or reconciliations, preferably within cards and payments
- Strong understanding of reconciliation principles and lifecycles including authorisation, clearing, and settlement
- High attention to detail and accuracy with ability to work with large datasets
- Proficiency in Excel including pivot tables, VLOOKUP/XLOOKUP, and macros preferred
- Experience working with reconciliation tools or core banking systems is an added advantage
- Ability to work under tight settlement deadlines
- Clear communication skills with internal and external stakeholders
Responsibilities
- Reconcile daily card transaction files from card schemes (Visa), processors (NFS), and internal systems
- Identify, investigate, and resolve mismatches such as missing transactions, duplicate postings, or incorrect amounts
- Reconcile suspense, clearing, settlement, and chargeback-related accounts
- Ensure accurate posting of fees, interchange, and scheme charges
- Validate settlement reports and ensure amounts received match expected positions
- Coordinate with banks, processors, and card networks on settlement issues
- Investigate aged and unreconciled items
- Support chargeback and representment processes from a financial reconciliation perspective
- Prepare daily, weekly, and monthly reconciliation and settlement reports
- Maintain reconciliation documentation and audit trails
- Ensure adherence to internal controls, SLAs, and regulatory requirements
- Identify root causes of recurring reconciliation issues and recommend process improvements
- Support automation initiatives and system enhancements
- Liaise with Finance, IT, Branches, and other internal teams to resolve reconciliation breaks
