Relationship Manager; Commercial - Chinese Desk

Job Description

Requirements

• Good Credit analysis skills.
• Good customer relationship and sound understanding of bank loan products, policies and procedures.
• Conversant with standard computer applications (Excel, Word, and Access).
• Good communication skills
• Must be fluent in Chinese language.
• Good business management, leadership, coaching, and team building skills.

Responsibilities

• Actively selling deposits, loans, and other banks products (forex, internet banking, trade products etc.) to Chinese Commercial customers.
• Appraise credit applications above the Branch limit and provide recommendations for decision making.
• Advise the Snr. Manager on all aspects relating to developing Chinese Commercial businesses (Asset & Liabilities)
• Take a leading role in driving Chinese customer growth, through networking and promoting relevant activities while working with Relationship Officers and Branch Managers.
• Actively building capacity of the Relationship Officers through on-going mentoring and support to ensure quality credit application and business growth.
• Review Chinese customers' feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
• Co-ordinate budget objectives on responsible areas under Chinese businesses to ensure targets are achieved as per approved budget.
• Ensure customer satisfaction for Chinese customers is achieved by providing accurate advice for selling in line with customers' expectations.
• Prepare budget and projections for loan and deposit products. The budget includes the list of existing, prospective, and potential customers to benefit from the loan and deposit products.