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Senior Specialist - Infrastructure Operations
MTN Uganda Limited
Posted 5 months agoKampala, Uganda
Location
Kampala, Uganda
Job Type
Full-time
Experience
Mid-Level
Category
Engineering
Job Description
MTN Uganda
Limited is an equal opportunity employer seeking to recruit a competent individual for the
Senior
Specialist - Infrastructure
Operations role within the
Technology division.
Main
Purpose: Proactively support the day-to-day
Operations in the
Technology division through
Tools,
Automation, and seamless
Operations to ensure that MTN achieves its predefined company objectives.
The role requires expertise in IT Service
Management, security operations, incident management, and infrastructure automation to ensure reliable and high-performing technology services across MTN Uganda's operations.
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Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- Minimum 3 years' experience in IT infrastructure operations, service management, or systems administration.
- Strong knowledge of ITSM frameworks (ITIL) and enterprise management tools.
- Experience with incident management, change management, and configuration management processes.
- Familiarity with security operations, endpoint management, and vulnerability assessments.
- Experience integrating ITSM tools with third-party vendors and service providers.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced telecoms environment and manage multiple priorities.
- ITIL certification is an added advantage.
Responsibilities
- Design and automation of processes to streamline operations.
- Conduct research on Enterprise Management tools and standards to remain abreast of developments in the IT industry.
- Integrate the ITSM tool with all vendors, OpCos and Service providers.
- Ensure technical issues are brought to rapid resolution in accordance with established SLAs.
- Establish and maintain effective relationships to continually improve collaboration with business stakeholders.
- Plan and manage support for incident management tools and processes.
- Security Incident and Event Management including proactive security monitoring.
- Third party access control, authorization and User access review for selected systems (OS, DB and APP).
- Endpoint, network access management and Vulnerability assessments.
- Coordinate interfaces between incident management and other service management processes.
- Drive the efficiency and effectiveness of the incident management process.
- Develop and maintain the incident management process and procedures.
- Manage end to end configuration and Release management in liaison with the ITO partners.
- Manage end to end service continuity across technology in liaison with different Vendors.
Benefits
- Competitive remuneration package.
- Equal opportunity employer committed to diversity and inclusion.
How to Apply
Apply online via the MTN career portal. Click Apply Now to submit your application before the deadline.
