Systems Analyst

From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: Reporting to the Manager of Customer Operations Systems, the Systems Analyst is the operational backbone of our Customer Operations technology stack. You will own the day-to-day health, configuration, and continuous improvement of the systems that power how we work - most critically our FreshWorks implementation (FreshDesk for ticketing, FreshChat for chat), which supports Support, Success, Compliance, Renewals, Onboarding, and many other teams across impact.com. You will own all of it - ensuring it runs cleanly, scales as the business evolves, and gets simpler over time, not more convoluted. You own FreshDesk and FreshChat configuration end-to-end: workflows, automations, groups, fields, rules, integrations, and everything in between. You work with stakeholders across the company to understand their operational needs, gather requirements, align competing priorities, and design solutions within our tooling. A significant portion of your time will be spent in conversations: understanding what teams actually need, translating that into system design, and getting stakeholder buy-in before you build. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid lea