Technical Senior Lead - Device Quality

Job Description

Requirements

• Deep Android OS expertise including rooting, flashing, and advanced configuration
• Proven ability to diagnose technical issues systematically and conduct root cause analysis
• Track record of training stakeholders on complex technical processes
• Experience with Samsung KNOX, Softlock, or similar device locking platforms (bonus)
• Strong cross-functional collaboration skills
• Ability to work hybrid/on-site from Nigeria office

Responsibilities

• Design and maintain RFS (Ready for Sale) configuration processes that scale across hundreds of thousands of devices
• Conduct technical and commercial testing to catch issues pre-launch and validate real customer journeys
• Diagnose and resolve technical escalations from Care Centers through root cause analysis
• Train and enable Retail, Operations, and Commercial teams on device configuration and repair processes
• Partner cross-functionally to ensure technical excellence drives business outcomes
• Optimize configuration processes and prevent issues across hundreds of thousands of first-time smartphone users
• Report to the Commercial Testing Manager and partner with teams across UK, Europe, and Africa

Benefits

• Opportunity to shape the first smartphone experience for millions of customers across Africa
• Work with teams across UK, Europe, and Africa
• Diverse development programs and coaching partnerships
• Family-friendly policies and employee wellness support
• Hybrid working environment
• Impact-driven role in a company serving over 7 million customers