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Technical Senior Lead - Device Quality
M-KOPA
Posted 5 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Senior
Category
Engineering
Job Description
M-KOPA is looking for a Technical Senior Lead - Device Quality to join the Warehouse & Logistics Team, driving digital and financial inclusion across markets in Nigeria and Ghana. This role owns the complete technical experience of M-KOPA devices from configuration to customer hands, covering Nigeria and Ghana operations.
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Requirements
- Deep Android OS expertise including rooting, flashing, and advanced configuration
- Proven ability to diagnose technical issues systematically and conduct root cause analysis
- Track record of training stakeholders on complex technical processes
- Experience with Samsung KNOX, Softlock, or similar device locking platforms (bonus)
- Strong cross-functional collaboration skills
- Ability to work hybrid/on-site from Nigeria office
Responsibilities
- Design and maintain RFS (Ready for Sale) configuration processes that scale across hundreds of thousands of devices
- Conduct technical and commercial testing to catch issues pre-launch and validate real customer journeys
- Diagnose and resolve technical escalations from Care Centers through root cause analysis
- Train and enable Retail, Operations, and Commercial teams on device configuration and repair processes
- Partner cross-functionally to ensure technical excellence drives business outcomes
- Optimize configuration processes and prevent issues across hundreds of thousands of first-time smartphone users
- Report to the Commercial Testing Manager and partner with teams across UK, Europe, and Africa
Benefits
- Opportunity to shape the first smartphone experience for millions of customers across Africa
- Work with teams across UK, Europe, and Africa
- Diverse development programs and coaching partnerships
- Family-friendly policies and employee wellness support
- Hybrid working environment
- Impact-driven role in a company serving over 7 million customers
How to Apply
Apply via M-KOPA's careers portal on Ashby.
