Hiring?Get matched with relevant candidates. Pay only when you hire.Request relevant candidates.
S
Testing and Repairs Associate
SunCulture
Posted 5 months agoKampala, Uganda
Location
Kampala, Uganda
Job Type
Full-time
Experience
Mid-Level
Category
Engineering
Job Description
SunCulture Uganda is seeking a Testing and Repairs Associate to diagnose and repair solar products and accessories returned from the field. Reporting to the Engineering Manager and based in Kampala, this hands-on technical role requires expertise in product troubleshooting, quality assurance, and aftersales support. The successful candidate will ensure repaired items are returned to customers promptly and that all QA/QC standards are upheld across SunCulture's solar irrigation product range.
ProGigFinder Press
Fifty silent applications, or one that lands.
Pick any job above and pay $2.99 with MoMo or Card. In about 60 seconds you get a CV written for that role, using relevant terms and a structure recruiters can scan quickly.
Get my CV for this job: $2.99
Requirements
- Bachelor's degree in electrical or mechanical engineering, product design, or other relevant fields
- 3 years of experience providing technical solutions within set turnaround times for exceptional customer experience
- Comfortable with ambiguity in a fast-evolving environment, able to plan and meet deadlines
- Hands-on, detail-oriented with strong execution skills
- Good communication skills ensuring information is clear and timely
- Independent thinker able to make decisions in a fast-paced dynamic environment with little direction
- Organised and expert in time management
- Ability to work with minimal supervision
- Proactive, collaborative, and curious problem solver with a can-do attitude
Responsibilities
- Troubleshoot products both remotely and onsite to determine if issues are technical errors or user errors
- Identify solutions to resolve technical product design problems and escalate complex issues
- Research and interpret blueprints, schematics, and wiring diagrams to troubleshoot aftersales issues
- Set standard operating procedures for all product QA/QC, troubleshooting, and repairs and ensure adherence
- Ensure proper communication, ticketing, and tracking of all repair cases
- Communicate and mitigate risk factors encountered with the team
- Diagnose and repair all products and accessories sent from the field and ensure daily collection and transportation of repaired items back to customers
- Evaluate products returned due to aftersales issues to confirm warranty status and advise customers on repair costs if out of warranty
- Complete quality assurance inspections, document corrective actions, and ensure quality-certified products are ready for dispatch
Benefits
- Equal opportunity employer committed to an inclusive and diverse workplace
How to Apply
Apply through the SunCulture careers portal.
