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Senior Relationship Officer - SME
Faulu Microfinance Bank
Posted 3 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Senior
Category
Banking
Job Description
Faulu Microfinance Bank (Faulu MFB) is a licensed microfinance bank and subsidiary of Old Mutual Kenya, offering financial services to individuals, SMEs, and MSMEs across Kenya. Faulu is committed to financial inclusion, providing accessible credit, savings, insurance, and digital banking solutions to underserved segments. The SME banking team focuses on growing the bank's portfolio among small and medium enterprises.
Proactively market and generate business, focusing on deposit mobilization, loan disbursement, and overall revenue growth
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Requirements
- Business-related degree from a recognized university
- CPA qualification (Section 4) or equivalent accounting qualification
- Master's degree is an added advantage
- Proven experience in SME or MSME relationship banking or microfinance
- Strong understanding of credit appraisal and portfolio management
- Excellent customer relationship management skills
- Ability to work independently and meet sales targets
- Knowledge of AML, KYC, and compliance requirements
- Good computer literacy and proficiency in banking systems
Responsibilities
- Undertake regular calls and visits to customers to ensure effective relationship management and customer satisfaction
- Cross-sell all Faulu products and services to existing and potential clients to maximize penetration and retention
- Drive business growth initiatives including marketing activities, new business sign-ups, and partnerships
- Prepare credit appraisals, conduct analysis, and present to the Branch Credit Committee for review
- Address all customer queries within stipulated Service Level Agreements (SLAs)
- Monitor portfolio quality on a daily basis and proactively institute remedial actions
- Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships
- Achieve assigned loan disbursement and deposit mobilization targets
- Ensure compliance with all regulatory and internal policies and procedures
