Jobs in Lagos, Nigeria

Head, Customer Service Management

Dangote Industries Limited

This role is responsible for leading and standardizing customer service operations across the Cement and Foods businesses, ensuring consistent, efficient, and reliable customer experience. The role oversees end-to-end order management, fulfillment coordination, customer communication, and issue resolution to ensure service commitments are consistently delivered. The incumbent drives service excellence by establishing customer service standards, monitoring performance metrics, and partnering with Sales, Supply Chain, Logistics, Operations, and CRM teams to enhance customer satisfaction and retention.

Officer, Digital & Enablement

Stanbic IBTC Bank

To support, promote and drive all digital initiatives in the Enterprise space and constantly update and Optimization of the Enterprise Banking 360app..

Banker, Virtual, Africa China Banking

Stanbic IBTC Bank

To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Customer Experience Researcher

Moniepoint

About this role The CX Researcher is responsible for conducting in-depth qualitative and mixed-methods research to uncover customer behaviours, motivations, needs, and pain points across Moniepoint's products and services. The role is embedded directly within a product org unit, working alongside product managers, engineers, and designers as a full member of the team. The CX Researcher translates rich customer insight into prioritized, actionable recommendations and advocates for the customer voice throughout the product development process. At the Senior Associate level, the CX Researcher independently manages complex research initiatives and may mentor junior team members.

CX Research Operations Coordinator

Moniepoint

Hardware Engineer

Moniepoint

Who We Are Moniepoint Inc. is Africa's all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria's largest merchant acquirer, we power most of the country's point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data to support our businesses with essential services like credit and overdrafts. We're here to create financial happiness for everyone, everywhere. Job Purpose The Hardware Engineer ensures that our physical touchpoints—our POS terminals—are reliable, innovative, and always ready to serve our users. You'll be responsible for the full hardware lifecycle, from designing circuit boards to empowering our repair technicians with the mastery they need to keep our fleet running. You are the link between complex electronics and the everyday business owners who depend on them.

African Cyber Assurance Senior Partner - GRC & Regulatory

dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. We are looking for a versatile, self-driven African Cyber Assurance Partner based in Nigeria to lead GRC efforts across the continent.

Senior Associate - Monitoring, Evaluation and Learning Coordinator Acumen East Or West Africa

Acumen

Acumen is seeking a detail-oriented and organised Senior Associate with at least 5 years of work experience to provide Monitoring, Evaluation and Learning (MEL) coordination and administrative support for a transformative business and economic empowerment programme across Africa, with a strong focus on young women, leadership, and organisational growth and development. This role will be based out of Acumen's office in Nairobi or Lagos, with an expectation of working from the office 3 days a week. Remote from other geographies is not an option. About Acumen Acumen is a global force of entrepreneurs, investors, philanthropists, and social innovators working together to build a world based on dignity. We were founded by Jacqueline Novogratz on the radical idea that business, when cultivated with moral imagination, can break the cycle of poverty. We invest in transformational companies, build sustainable markets, and prepare leaders with the tools they need to create a more just and inclusive future. Since 2001, we have scaled companies and shaped markets in some of the hardest-to-reach communities on the planet, impacting over half-a-billion lives. To learn more visit acumen.org. About the role As the Senior Associate: MEL Green Rise Africa, you will support the Impact Manager in the day-to-day coordination and administration of MEL activities across the programme.

Senior Associate - Reporting, Data and Analytics Acumen East Or West Africa

Acumen

Acumen is seeking a detail-oriented and organised Senior Associate with at least 5 years of work experience in MEL data systems in an international development context, strong technical skills across data management and visualisation platforms, and a growing interest in AI-powered solutions for a transformative programme across Africa. This role will be based out of Acumen's office in Nairobi or Lagos. Reporting to the Impact Manager: Data, Systems and Reporting, the Senior Associate will play a hands-on role in implementing and maintaining the technology solutions that underpin the programme and the MEL framework.

Outbound Research Specialist

Moniepoint

About this role The Outbound Research Specialist provides essential operational and logistical support to the Customer Research function, with a focus on reaching customer segments that are not accessible through digital or in-app channels. The role conducts structured outbound research calls, recruits research participants, supports field-based data collection, and assists with direct customer engagement activities. This role is foundational for individuals building a career in customer research, offering hands-on experience in research coordination, data collection, and participant management under the guidance of experienced team members. At Moniepoint, the experiences of the customers who use our POS devices, transact in markets, or are served by agents in areas with limited connectivity matter as much as any in-app user's--this role exists to make sure their voice is heard.

Foundry Associate

Acumen

Acumen Academy is looking for a Foundry Associate with at least 3 years of experience to support the development and delivery of offerings to our community of builders.

Technical Financial Crime Manager

Paystack

About Paystack Over the past nine years, Paystack has established itself as a pioneer in African fintech with a mission to help merchants get paid by anyone, anywhere in the world. Processing over $300 million in monthly transactions, our modern payments infrastructure supports tens of thousands of notable corporations, including MTN, Bolt, and Domino’s Pizza. As we enter a phase of accelerated growth, we are seeking a Technical Financial Crime Manager to own, design, and scale our fraud and AML detection capabilities. This role sits at the intersection of data, engineering, and financial crime operations, with end-to-end accountability for ensuring our monitoring systems are technically robust, domain-accurate, and scalable across multiple markets. This is a hands-on technical leadership role. You will define detection logic, guide system design, and directly influence how financial crime risk is identified and managed at Paystack, while also leading and developing high-performing fraud and AML teams. What You’ll Do As the Technical Financial Crime Manager, you will run the day-to-day fraud and AML detection stack; from data and rules to operational outcomes. You will combine deep technical expertise with financial crime domain knowledge to design effective monitoring systems, manage domain specialists, and ensure Paystack remains a safe, trusted payments platform. You will be accountable for: The technical quality and effectiveness of fraud & AML monitoring logic The operating model and performance of Financial Crime Monitoring teams

Senior UX/UI Designer

Moniepoint

Who we are Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $1 Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. About the role: As a Senior UX/UI Designer, you will be responsible for executing high-quality designs for our financial products, ensuring they are intuitive, accessible, and effective. You will collaborate with cross-functional teams, mentor junior designers, and champion user-centred design within the organisation. This role requires a strategic mindset, deep UX/UI expertise, and the ability to translate complex financial concepts into seamless user experiences. Define and execute design strategies that align with business objectives and user needs. Lead the end-to-end design process, from discovery and research to wireframing, prototyping, and final UI execution. Conduct advanced user research, usability testing, and A/B experiments to validate and refine design solutions. Partner closely with product managers and engineers to ensure seamless implementation of designs. Design scalable UI components and contribute to our evolving design system. Advocate for accessibility (A11y) and inclusive design principles, ensuring our products serve a diverse user base. Create and refine micro-interactions and motion elements to improve user engagement and usability. Use data-driven insights to continuously improve the user experience and optimise for business impact. Mentor and guide junior designers, fostering a culture of excellence and innovation. Stay ahead of fintech trends and best practices to drive product innovation.

Senior Legal Counsel, Operations, Technology & Projects

Moniepoint

Who we are Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Purpose You are the commercial architect behind Moniepoint’s most strategic deals. As our Senior Legal Counsel for Contracts, you ensure we move fast and innovate without compromising on security or compliance. This role isn't just about "spotting risks"—it’s about finding creative, factual, and simple ways to help the business achieve its goals. You will lead our approach to complex technology agreements, corporate finance, and M&A, ensuring that every contract we sign reflects our mastery and protects our mission to create financial happiness.

Product Auditor

Moniepoint

Who We Are Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Purpose At Moniepoint, we are on a mission to create financial happiness for everyone, everywhere. As a Product Auditor, you are the guardian of the engines that power this mission—our payment systems, wallets, and settlement switches. Your role is to ensure that every product we launch is secure, reliable, and built to scale without failure. You provide the independent assurance that our product controls are world-class, preventing revenue leakage and ensuring our customers can always depend on us. You don’t just find risks; you help us build a more resilient financial ecosystem.

Lead, Corporate Credit Risk Management

Moniepoint

Who We Are Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Summary The Lead, Corporate Credit Risk Management is responsible for developing, implementing, and managing our credit risk framework to ensure sustainable portfolio growth, asset quality preservation, and regulatory compliance. The role oversees end-to-end credit risk management across retail, SME, and digital lending products and acts in the capacity of Head of Credit Risk, providing strategic direction, oversight, and independent challenge to business units.

Credit Risk Analyst

Moniepoint

Who we are Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. About the roleThe Risk Management Analyst is responsible for analyzing credit and portfolio data, monitoring risk exposures, and supporting data-driven lending decisions across Moniepoint’s ecosystem. The role combines credit risk expertise and data analytics to ensure portfolio quality, regulatory compliance, and sustainable growth.Key Responsibilities Portfolio Risk Monitoring Track and analyze portfolio performance metrics (PAR, NPL, roll rates, recoveries) Monitor delinquency trends (PAR 0, 30, 60, 90, 360) Identify early warning signals (EWS) and emerging risk patterns Data Analysis & Reporting Extract, clean, and analyse large datasets from internal and external systems Develop risk dashboards and automated reports Provide daily, weekly, and monthly portfolio insights Credit Decision Support Support underwriting with: Cash flow and behavioral analysis Customer risk profiling Provide data-backed recommendations on loan approvals, limits, and pricing Risk Modeling & Analytics Support development of: Credit scoring models Probability of Default (PD), Loss Given Default (LGD), Exposure at Default (EAD) Conduct stress testing and scenario analysis Portfolio Strategy & Optimization Segment portfolio by industry, geography, and customer type Recommend risk-based strategies to optimize growth and minimize losses Support collection and recovery strategies using data insights Create model for monitoring e.g. Vintage, Credit Risk Appetite, Atypical credit model, Exceptions model, IS-WAS Model, Transaction Matrix etc Regulatory & Compliance Support Support reporting to regulators such as the Central Bank of Nigeria and credit bureau Assist with IFRS 9 Expected Credit Loss (ECL) calculations Ensure alignment with internal policies and risk frameworks Systems & Process Improvement Improve data pipelines, reporting efficiency, and risk monitoring tools Collaborate with product, engineering, and credit teams Support automation of risk processes Key Deliverables Required Tools & TechnologiesData & Analytics Portfolio risk reports (PAR, NPL, vintage analysis) Risk dashboards and performance trackers Early warning reports Stress testing and scenario outputs Credit decision insights and recommendations Microsoft Excel (Advanced) SQL Python (Pandas, NumPy) Visualization & Reporting Power BI Tableau Database & Systems MySQL / PostgreSQL Core banking/loan systems (e.g., Temenos, Finacle) Risk & Statistical Tools SAS / R (optional)

Senior Associate, Insights - Acumen Academy

Acumen

Acumen is seeking a highly motivated, thoughtful, and curious Senior Associate, Insights with atleast 5 years of experience to support the delivery of a rigorous learning agenda for a transformative business and economic empowerment program across Africa with a strong focus on young women, leadership and organizational growth and development. This role will focus on generating high quality insights to inform adaptive program delivery, with a strong emphasis on understanding enterprise growth, work quality, and women’s participation in the green economy.This role will be based out of Acumen’s office in Nairobi or Lagos, with an expectation of working from the office 3 days a week. About Acumen Acumen is a global force of entrepreneurs, investors, philanthropists, and social innovators working together to build a world based on dignity. We were founded by Jacqueline Novogratz on the radical idea that business, when cultivated with moral imagination, can break the cycle of poverty. We invest in transformational companies, build sustainable markets, and prepare leaders with the tools they need to create a more just and inclusive future. Since 2001, we have scaled companies and shaped markets in some of the hardest-to-reach communities on the planet, impacting over half-a-billion lives. To learn more visit acumen.org. About the Role As the Senior Associate, Insights, you will support the execution of the program’s learning agenda, working across program teams and partners to generate actional insights that inform program delivery and strategy. This role sits within the Insights function, focusing on the ‘why’ and ‘so what’ behind program results. You will lead qualitative and mixed-methods data collection and analyze findings. You will also synthesize findings into clear insights and contribute to learning outputs that shape adaptive management and thought leadership. You will report to the Program Insights Lead and program teams across multiple workstreams. The role requires strong execution, structured thinking, and the ability to translate complex data into meaningful insights.

Impact Manager - Reporting, Data and Analytics (Acumen East or West Africa)

Acumen

Acumen is seeking a highly motivated and experienced Impact Manager with at least 8 years of work experience to provide Reporting, Data and Analytics leadership at a regional level for a transformative business and economic empowerment programme across Africa with a strong focus on young women. This role will be based out of Acumen office in Nairobi or Lagos with an expectation of working from office 3 days a week. Remote from other geographies is not an option. About Acumen Acumen is a global force of entrepreneurs, investors, philanthropists, and social innovators working together to build a world based on dignity. We were founded by Jacqueline Novogratz on the radical idea that business, when cultivated with moral imagination, can break the cycle of poverty. We invest in transformational companies, build sustainable markets, and prepare leaders with the tools they need to create a more just and inclusive future. Since 2001, we have scaled companies and shaped markets in some of the hardest-to-reach communities on the planet, impacting over half-a-billion lives. To learn more visit acumen.org. About the role As the Impact Manager: Reporting, Data and Analytics you will be responsible for designing and implementing the technology solution for the programmatic MEL framework. That is potentially adapting existing solutions like Salesforce and Google sheets, or creating/identifying new technology solutions, to ensure that the MEL framework has a functioning and efficient technology platform, routine reporting on key data points. We expect the role to focus on continual identification of system and data management and reporting improvements. We expect candidates to be highly technically efficient with data and software solutions with growing skills in the use of AI. You will work closely with the Impact Manager: Monitoring, Evaluation and learning. The Impact Manager: Monitoring, Evaluation and Learning will focus on MEL framework design and implementation and adaptive learning. Additionally, you will work closely with other Impact & Insight staff based in the UK and in East and West Africa. The postholder is expected to travel occasionally within the region.

Strategic Payments Operations Manager - Nigeria

dLocal

Why should you join dLocal?   dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.    By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What's the opportunity? We are seeking a dynamic and results-driven Strategic Payment Operations Manager to join our team. This individual will play a pivotal role in driving operational efficiency, scaling processes, and supporting strategic initiatives across the organization. The ideal candidate is a strategic thinker, detail-oriented executor, and skilled collaborator passionate about delivering impactful outcomes.