Jobs in Nairobi , Kenya

Branch is building a digitally enabled Trade Finance business designed to deliver speed, transparency, and disciplined risk management for SMEs in Kenya. The Trade Finance Associate will not only support transaction execution but will play a key role in digitizing workflows, improving process efficiency, and helping design scalable trade finance operations. This role requires strong commercial judgment and an ownership mindset within Branch's Nairobi office.

Salary not specified

Direct Sales Representative

Branch International

Sales & Business Development

Salary not specified

Credit & Analytics Lead

Branch International

Branch delivers world-class financial services to the mobile generation. Branch launched in Kenya in 2015 and has seen rapid adoption and growth. Branch is seeking a dynamic and strategic Credit and Analytics Lead to drive the credit strategy and performance of Branch Microfinance Bank across East Africa. This role goes beyond traditional credit management — it is about shaping the lending business, balancing growth and risk, and driving innovation in how Branch delivers credit solutions to customers. As the key driver of the credit function, you will lead credit policy, portfolio strategy, analytics, and performance management while collaborating cross-functionally to deliver sustainable growth. You will own the end-to-end credit lifecycle, from product design and risk modeling to portfolio optimization and recovery strategy. Minimum 6 years experience in credit risk, portfolio management, or analytics, with at least 3 years in a leadership role.

Data & Analytics

Salary not specified

Business Intelligence Analyst

Branch International

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit, socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. Reporting to the Head of Operations, the Business Intelligence Analyst is responsible for transforming data into actionable insights that support strategic decisions, improve customer experience, and optimize financial performance. The role holder will work with business units including Customer Success, Risk and Compliance, Credit, Finance, and People Operations to understand data needs and translate them into BI solutions. Design, develop, and maintain interactive dashboards using Power BI, Tableau, or Looker for stakeholders across the organization.

Data & Analytics

Salary not specified

Backend Engineer

Branch International

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit, socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. As a Backend Engineer at Branch Kenya, you will work closely with experienced engineers and make meaningful contributions to backend systems. You will help design, build, test, and ship backend features that power core products while developing strong software engineering fundamentals in a real-world fintech environment. Some experience building backend systems beyond coursework through internships, personal projects, open-source contributions, or academic projects.

Software Engineering

Salary not specified

Asset Finance Associate

Branch International

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit, socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. Branch is expanding its asset finance offering as part of its broader mission to build world-class financial services for the mobile generation. Branch is seeking a commercially astute and risk-disciplined Asset Finance Credit Manager to design, structure, and oversee credit underwriting for asset-backed lending including motor vehicles, logbook loans, SME equipment, and trade-linked assets. This role will be responsible for building scalable credit frameworks that balance growth with portfolio quality. Structure new asset finance products in collaboration with Product, Engineering, Business Development, and Marketing teams.

Salary not specified

Senior Software Engineer

Wave

Wave is making Africa the first cashless continent, building financial services that work for everyone. We are looking for experienced engineers who are independent and excited about getting things done. You will be responsible for building and improving the ways people pay with Wave, owning every step of the process: from understanding the problem to shipping your solution to users. We are helping millions of customers across West Africa access financial services through mobile money. Experience with Python, GraphQL, Kotlin, Swift, TypeScript/React, Postgres, GCP/Terraform, or Kubernetes is a strong plus. Flexible vacation (most take 21-30 days plus statutory holidays). $10,000 annual charitable donation matching. $1,200 yearly coworking stipend.

Engineering

Salary not specified

Senior Data Architect

M-Pesa Africa (Safaricom)

M-PESA Africa is Africa's largest fintech providing financial services to more than 60 million customers and 5 million businesses, with transactions of over $1.2 billion a day across 8 countries. We are looking for a Senior Data Architect to design, govern, and evolve our enterprise data landscape across our markets. Operating at the intersection of mobile money, payments infrastructure, AI, and analytics, you will set the architectural standards and strategic direction for how data flows, is governed, and generates value across M-PESA's platforms. This is a senior individual contributor role with broad influence across engineering, product, compliance, and group-level stakeholders. Data Architecture and Strategy: Own the enterprise data architecture across M-PESA Africa's multi-market environment, spanning transactional, operational, analytical, and AI/ML data domains. Data Governance and Standards: Establish and champion enterprise-wide data governance frameworks, data quality standards, and master data management (MDM) policies across all six markets. Integration and Platform Architecture: Architect data integration patterns between M-PESA core systems, third-party platforms and analytics/AI layers. AI and Analytics Enablement: Design data architectures that underpin AI/ML use cases including transaction monitoring, watchlist screening, customer intelligence, and predictive analytics. Experience in data architecture, data engineering, or related technical disciplines, with at least 3 years in a senior or lead capacity. Hands-on experience with cloud data platforms (AWS, GCP, or Azure) and big data technologies (Spark, Databricks, BigQuery, Redshift) Proficiency in data integration patterns: ETL/ELT, Change Data Capture (CDC), event streaming, and API-driven data exchange.

Salary not specified

Senior Data Architect – M-PESA Africa

Safaricom / M-PESA Africa

M-PESA Africa is Africa's largest fintech, providing financial services to more than 60 million customers and 5 million businesses, with transactions of over $1.2 billion a day across 8 countries. M-PESA Africa is seeking a Senior Data Architect to design, govern, and evolve the enterprise data landscape across its markets. Operating at the intersection of mobile money, payments infrastructure, AI and analytics, you will set the architectural standards and strategic direction for how data flows, is governed, and generates value across M-PESA's platforms. This is a senior individual contributor role with broad influence across engineering, product, compliance, and group-level stakeholders. Hands-on experience with cloud data platforms (AWS, GCP, or Azure) and big data technologies (Spark, Databricks, BigQuery, Redshift)

Salary not specified

Engineer – Transport Support

Safaricom PLC

Safaricom is the leading technology company in East Africa, keeping over 60 million customers connected across Kenya and Ethiopia. Reporting to the Team Manager – CNS Transmission Support, the Engineer – Transport Support will carry out fault resolution, configuration changes, quality assurance, system improvement, optimization and upgrades to deliver reliable and resilient transport network and synchronization.

Salary not specified

Group Head of Physical Security

Equity Bank Kenya Ltd

The Group Head of Physical Security is responsible for providing strategic direction, governance, and operational oversight for the organization's physical security functions. The purpose of this position is to protect people, assets, facilities, and operations by developing, implementing, and maintaining effective security programs, policies, and systems that reduce risk and ensure a safe and secure environment.

Security

Salary not specified

Card Fraud Forensic Investigator

Equity Bank Kenya

Equity Group Holdings PLC is a Pan African Financial Services Group with operations in six countries including Kenya, Rwanda, DRC, Uganda, Tanzania, and South Sudan. The Card Fraud Forensic Investigator is responsible for leading forensic investigations of card fraud cases including debit, credit, and prepaid card transactions. The role analyzes transaction data to identify fraud typologies, trends and root causes, and supports chargeback management and dispute resolution in line with card scheme rules (Visa, Mastercard, AmEx, China Union Pay). Forensic Investigation: Lead forensic investigations of card fraud cases including debit, credit, and prepaid card transactions. Risk Management and Control Framework: Identify emerging fraud typologies and vulnerabilities impacting card portfolios. Stakeholder and Governance Engagement: Partner with internal stakeholders including Card Operations, Customer Experience, Compliance, Legal, and Risk. Engage with external stakeholders such as card schemes, merchant acquirers, and law enforcement. Leadership: Lead, coach, and develop card fraud investigators and card analysts.

Salary not specified

Customer Experience Manager – Service Excellence

Equity Bank Kenya

Equity Bank is a leading Financial Services Institution operating in Kenya. The Customer Experience Manager – Service Excellence is responsible for driving the Service Excellence agenda across the bank by embedding strong Customer Experience governance, leading quality assurance and performance management, and delivering continuous service and process improvement. The role leads a CX team and works cross-functionally to ensure consistent delivery of high-quality customer experiences across all channels. The position is within the Institutional Banking division. Experience: Minimum of 3-5 years experience in banking, financial services, customer experience, operations or service quality. Proven experience leading teams and delivering service excellence or transformation initiatives. Experience working with senior leadership and influencing cross-functional stakeholders. Strong understanding of service excellence, governance and customer-centric operating models. Knowledge and Skills: Strong leadership and people management skills. Excellent stakeholder engagement and influencing capability. Strong analytical, reporting and problem-solving skills. Ability to translate data into practical actions. Excellent written and verbal communication skills.

Customer Service

Salary not specified

Manager, Digital Channels Business Partner

Equity Bank Kenya

Equity Bank is a leading Financial Services Institution operating in Kenya. The Manager, Digital Channels Business Partner is responsible for driving and ensuring service excellence across all digital channels and supporting departments. This role involves partnering with digital channel owners and internal departments to optimize the customer experience across mobile banking, internet banking, USSD, social media, chatbots, and other digital touchpoints. The Manager monitors digital customer engagement, implements initiatives to improve digital adoption and self-service resolution rates, and manages quality assurance across all digital interactions. The role is within the Institutional Banking division. Experience: At least 3-5 years of experience in a customer experience management role, preferably within digital banking, fintech, or financial services. Strong leadership skills with experience managing and developing teams in a digital or omnichannel environment. Ability to analyze digital performance data, identify trends, and implement solutions to improve custom

Customer Service

Salary not specified

Senior Manager Customer Experience

Equity Bank Kenya

Equity Bank is a leading Financial Services Institution operating in Kenya. The Senior Manager Customer Experience oversees daily CX team operations and customer interactions to ensure exceptional service delivery across all channels and touchpoints. This role is responsible for driving service excellence by implementing best practices and standards, collaborating with branches and internal business units to address customer needs, manage relationships, and uphold the bank's reputation. The role sits within the Institutional Banking division. Education: Bachelor's degree in Business Administration, Marketing, Customer Service Management, Public Relations, or related field from a recognized institution. Experience: Minimum of 3-6 years of progressive experience in customer experience, customer service management, or related field. At least 2-4 years in a managerial or senior leadership role with direct reports. Demonstrated track record of successfully improving customer satisfaction metrics (NPS, CSAT, CES) and service delivery standards. Experience in managing complaints, regulatory reporting, and compliance in a regulated environment. Strong background in data

Customer Service

Salary not specified

Legal Manager – Security Perfection & Credit Support

Equity Bank Kenya

Equity Bank is a leading Financial Services Institution operating in Kenya. The Legal Manager – Security Perfection & Credit Bank's security perfection framework, ensuring all collateral and security documentation meets legal, regulatory and internal policy requirements, while proactively identifying and mitigating legal and operational risks. The role provides strategic guidance and functional oversight for all security perfection activities, driving efficiency, risk mitigation, and portfolio integrity, reporting directly to the Head of Credit Administration. Security Perfection Management: Oversee the drafting, review, execution, and perfection of all security documentation, including charges, mortgages, debentures, guarantees, and other collateral instruments. Compliance and Risk Governance: Ensure all security documentation is legally enforceable and compliant with applicable laws, including the Land Act, Companies Act, and other relevant statutes. Proactively identify, assess and manage legal and operational risks arising from security documentation and perfection processes. Confirm that all securities meet the Bank's credit policy and risk requirements prior to credit disbursement. Credit Structuring Advisory: Provide authoritative legal advisory support to business and credit teams on security structuring and documentation requirements. Monitoring, Controls, and Record Management: Maintain accurate and up-to-date records of perfected and pending securities within the bank's systems. Reporting and Management Information: Review periodic management reports on security perfection status, exceptions and risk exposures. Process Improvem

Legal & Compliance

Salary not specified

Head of Fraud Analytics and Reporting

Equity Bank

The Head of Fraud Analytics and Reporting is a senior strategic leader responsible for leading Equity Group's efforts to detect, analyse, report and mitigate fraud risks using data-driven insights and robust reporting frameworks. The role drives the organization's fraud analytics strategy, establishes reporting frameworks, and ensures proactive identification and mitigation of fraud risks across products, channels, and geographies using advanced analytics, predictive modelling, and real-time monitoring. Establish and maintain analytics standards, policies, and fraud reporting procedures consistent with regulatory requirements.

Salary not specified

Group Head of Forensic Investigation

Equity Bank

The Group Head of Forensic Investigation provides strategic leadership and operational oversight of Equity Group's fraud investigation function to detect, investigate, and resolve fraud, financial crime, misconduct, or breaches of policy and regulatory requirements. This role safeguards the organization's assets, reputation, and compliance posture by developing and implementing investigation strategies, managing complex investigations, and recommending effective mitigation and prevention measures.

Salary not specified

Assistant Manager, Audit Analytics

Equity Bank

The Audit Analytics Assistant Manager is responsible for driving the adoption of data analytics, automation, and continuous auditing methodologies within Equity Group's audit function. This role plays a critical part in developing and implementing data-driven audit approaches, leveraging advanced analytics techniques, automation tools, and visualization platforms to enhance audit efficiency, effectiveness, and risk coverage.

Salary not specified

Senior Backend Developer (.Net)

Equity Bank

The Senior Backend Developer will be responsible for building scalable RESTFul APIs, the server-side application logic, and integration with both internal and external systems at Equity Bank. This role operates at the Manager level within the Technology division.

Salary not specified