Jobs in Nairobi , Kenya

KCB Bank Kenya is seeking a SAHL Banking Cluster Manager to drive performance, growth, and operational excellence of Sahl (Islamic) banking across a defined cluster of branches covering the Great Rift, Central, Eastern, and Nyanza regions. This role is responsible for leading business development, ensuring Shariah compliance, developing branch staff capacity, and managing cluster-level performance reporting for KCB's Islamic banking division. Sahl Banking Business Strategy and Development: Work with assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential. Shariah Compliance and Governance: Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures. Training, Awareness and Staff Development: Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff. Stakeholder Engagement and Coordination: Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution. Reporting and Performance Tracking: Prepare and present regular cluster performance reports to management. Track KPIs and implement corrective measures to meet business targets.

Salary not specified

Junior Client Performance & Analytics

WPP Scangroup

JOB PURPOSE – SUMMARY We are seeking a Junior Client Performance & Analytics to own end-to-end client performance management, analytics oversight, dashboard governance, and insight delivery across our CRM performance and Marketing Intelligence platforms. This role consolidates client success management, performance reporting, dashboard customization, and advanced marketing analytics into a single accountable position. KEY RESPONSIBILITIES & ACCOUNTABILITIES Client Success & Account Stewardship (CRM Platform) Lead enterprise client engagement: Act as primary contact, lead reporting/governance sessions, and manage stakeholder communications to ensure smooth delivery across markets. Digital Media Reporting & Dashboard Customization (Marketing Intelligence Platform) Design audience-specific dashboards: Translate stakeholder requirements into KPI frameworks and tailored dashboards for C-suite, marketing leaders, specialists, and agencies. Performance Analytics & Insight Generation Analyze performance & ROI: Conduct cross-channel ROI and attribution analysis, diagnose performance drivers, and investigate anomalies across spend, CTR, CPA, conversions, engagement, and sentiment. Data Governance & Integrity Ensure data accuracy & validation: Regularly verify agency and client data across ATL, digital, social, web, and mobile sources. Commercial & Strategic Contribution Partner with Product and Engineering to enhance platform functionality based on client needs. PROFESSION, TECHNICAL SKILL AND PREVIOUS EXPERIENCE REQUIRED Education Bachelor’s degree in data

Data & Analytics

Salary not specified

Managing Partner - Ogilvy Advertising & Scanad Kenya

WPP Scangroup

JOB PURPOSE – SUMMARY The Managing Partner holds overall responsibility for the strategic leadership and operational excellence of both Ogilvy Advertising and Scanad in Kenya. This pivotal role encompasses ensuring the delivery of the highest quality work, providing exceptional service to existing clients, and leading highly effective new business pitches. The Managing Partner is instrumental in driving the agency’s growth and motivating the teams to deliver success for the agency’s clients. PRODUCT – Lead by Example in Being the Champion of Creative Transformation Partner with strategy and creative teams to develop a world-class creative product for the agency. PROFILE (REPUTATION) – Strengthen Agency Reputation Strengthen the agency’s reputation as the #1 and most future-ready agency in the country. Required Experience: Minimum 15 years of experience in a marketing or marketing services environment, with at least 5 of those years spent in a leadership position. Company Overview: A part of WPP, locally held as WPP Scangroup, the Ogilvy Africa Network is the continent's largest network agency. Operating across 39 countries with over 500 professionals headquartered in Nairobi, Kenya, it manages an extensive portfolio of over 100 global and regional brands. The network offers a full spectrum of marketing services through its unified agencies: Ogilvy Advertising, Scanad, Ogilvy One, Ogilvy PR, and Ogilvy Media. The Ogilvy Africa network is a fully AI-enabled ecosystem, powered by WPP Open, the world’s leading Marketing AI platform. The network also boasts proprietary Mar-Tech products Made-for-Africa, including FEED, InfluenceO Africa, Insights Engine, Obrio, and Optimus.

Operations & Management

Salary not specified

Account Manager - Ogilvy Africa

WPP Scangroup

JOB PURPOSE – SUMMARY The Account Manager is the growth orchestrator and operational integrator for assigned client portfolios in a digital first, AI-enabled environment. Beyond traditional project delivery, the role translates business challenges into data-informed, platform-ready briefs; integrates AI tools to improve efficiency and effectiveness; ensures seamless omni-channel execution across paid, owned, earned and shared media; maintains commercial rigor through automated and real-time tracking; and protects both creative excellence and measurable business outcomes. As the day-to-day lead for assigned client projects, the Account Manager translates client needs into clear briefs, orchestrates internal teams (Creative, Strategy, Production, Technology, PR/Influence and Media/Performance as applicable), and ensures work is delivered on time, on brand, and within agreed scope and budget. The role owns weekly account running (status management, quality control, approvals, estimates, POs, invoicing and WIP accuracy), supports the Account Director (AD)/Deputy Managing KEY RESPONSIBILITIES & ACCOUNTABILITIES Client Leadership in a Digital-First Environment Act as the strategic day-to-day partner to client stakeholders, building trusted relationships and maintaining a clear understanding of business priorities and decision-making structures. Proactively identify opportunities across performance marketing, CRM, automation, content optimization and platform innovation to improve outcomes. AI-Enabled Briefing & Creative Integration Create clear, actionable briefs that connect business problems to consumer insight and platform realities—setting teams up for strong creative and measurable delivery. Develop brief

Salary not specified

Media Planner - Essence Mediacom

WPP Scangroup

Essence Mediacom, part of WPP Scangroup, is looking for a Media Planner to join their team in Kenya. As the conduit between strategy and implementation across all activation channels, the Media Planner will use data-driven insights to create integrated channel plans that deliver on client KPIs. You will work closely with the Media Manager in receiving client briefs, analyzing market-level competitive data, share of voice (SOV) and media consumption data to build media analysis and planning implications, and be responsible for campaign performance reporting. A Diploma or Bachelor's degree in Advertising, Communications, Business, Finance, Actuarial Science, or Mathematics preferred Familiar with all implementation tools including Ipsos data points, Geopoll, and other 3rd party and secondary data points Experience working with multiple stakeholders including suppliers, advertising/marketing agencies, media owners and internal specialist resources

Salary not specified

Media Manager - Essence Mediacom

WPP Scangroup

Essence Mediacom, part of WPP Scangroup, is seeking a Media Manager to join our team in Nairobi. This role requires a skilled operator with excellent project management abilities to coordinate and track campaigns across integrated media channels. The Media Manager serves as the conduit between strategy and implementation across all activation channels, using data-driven insights to create integrated channel plans that deliver on client KPIs. You will work across multiple projects simultaneously, ensuring internal teams are briefed and connected on client requirements, and maintaining a holistic view of client activity throughout the fiscal year. Experience working with multiple stakeholders including suppliers, advertising/marketing agencies, media owners and internal specialist resources

Salary not specified

Head of Software Engineering

Ogilvy Africa (WPP Scangroup)

Ogilvy Africa is the largest network agency on the continent, operating in more than 40 countries with a team of over 900 people across Central, East and West Africa. The Head of Software Engineering leads the end-to-end software engineering function for Ogilvy Africa, with responsibility for delivering high-quality, scalable and secure software solutions that power our marketing, data, and experience platforms. The role balances hands-on technical leadership with people management, strategic planning and operational excellence. You will lead, grow and coach a multi-disciplinary engineering team (web, mobile, backend, data/AI, DevOps); own the software delivery lifecycle for products, platforms and client solutions; partner closely with the CTO, Product, Data, Experience and Client teams; and drive continuous improvement in engineering practices, tools and platforms. This role is part of WPP Scangroup's technology leadership team, managing a portfolio of 100+ brands for clients such as AB InBev, Airtel, Coca-Cola, Diageo, Equity Bank, Mastercard, Nestle, and UNICEF. Leadership and Team Management: Lead, mentor and develop a high-performing team of software engineers and engineering managers, creating clear goals, career paths and growth opportunities. Engineering Strategy and Architecture: Translate the Technology and Ogilvy One strategy into a clear engineering roadmap (platforms, products, tools, architecture). Software Delivery and Project Governance: Oversee the full software development lifecycle for both internal products and client-facing solutions. Cross-Functional and Client Collaboration: Act as key technical counterpart to business, product, data, creative, and account leadership. Translate non-technical requirements into clear techni

Engineering

Salary not specified

Digital Media Manager

Essence Mediacom (WPP Scangroup)

Essence Mediacom, part of WPP Scangroup, is seeking a Digital Media Manager based in Nairobi, Kenya. In this role you will be responsible for strategic client consultation and the holistic planning, implementation, analysis and optimization of campaigns across all digital media channels. You will serve as a trusted advisor to clients for all things related to digital, working with internal and external stakeholders for better planning, presenting strategy and implementation ideas to clients, and driving outstanding campaign performance. Mediacom is part of WPP and GroupM — the world's largest marketing communications services group — and is the largest media buyer in Kenya.

Salary not specified

Business Banking Digital Champion Manager

Equity Bank

Equity Bank is one of the region's leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. The Bank is seeking a Digital Champion Manager (Business Banking) to play a critical role in helping the organization leverage digital data to inform decision-making, optimize performance, and achieve strategic goals. The primary purpose is to collect, analyze, and interpret digital data and provide actionable insights to improve digital presence, customer engagement, marketing strategies, and overall performance. Offering technical support to address any issues or questions customers may have during the onboarding process, ensuring a smooth experience. Ensuring all onboarding activities comply with regulatory requirements and security protocols, including verifying customer identities and implementing necessary security measures. Strategic Planning: Assist in the development and implementation of digital strategies aligned with the bank's overall goals. Budget Management: Coordinate and compile digital operations budgets, ensuring they are realistic and aligned with performance targets. Strong analytical skills, with experience in leveraging data analytics to drive lending product insights and performance management. Analytical Skills: Strong ability to analyze data and identify trends; proficient in statistical analysis and data interpretations. Technical Skills: Familiarity with analytics tools such as Google Analytics, Adobe Analytics, SQL, and other digital tools; basic knowledge of Python or R is a plus. Communication Skills: Excellent written and verbal communication skills; ability to present complex data in a clear manner. Problem-Solving Skills: Strong problem-solving abilities to address challenges; ability to work well under pressure and manage multiple tasks.

Salary not specified

SAHL Banking Cluster Manager

KCB Bank Kenya

KCB Bank Kenya is seeking a SAHL Banking Cluster Manager to drive Islamic banking business development and operational excellence across a cluster of branches covering Great Rift, Central, Eastern and Nyanza regions, ensuring Shariah compliance and growth of Sahl Banking products.

Salary not specified

Customer Experience (CX) Data & Analytics Manager

Equity Bank Kenya Ltd

Equity Bank Kenya Ltd is seeking a Customer Experience (CX) Data & Analytics Manager to leverage data-driven insights to design, monitor, and continuously enhance customer experience strategies across the Bank. The role oversees collection, integration, analysis, and interpretation of customer and service data from multiple touchpoints to uncover trends, measure performance against defined standards, and identify opportunities for improvement. By translating complex data into clear, actionable insights, the role supports informed decision-making, drives customer satisfaction and loyalty, and improves operational efficiency. The role plays a key part in developing dashboards, reporting frameworks, and performance metrics that enable proactive service monitoring and governance.

Data & Analytics

Salary not specified

Senior Product Manager, Cash Management

KCB Bank Kenya

KCB Bank Kenya is seeking a Senior Product Manager for Cash Management to drive the development, monitoring and control of Cash Management products. The role requires a seasoned banking professional with deep expertise in Transaction Banking and Cash Management solutions to lead product strategy and delivery across the bank's regional footprint.

Salary not specified

SAHL Banking Cluster Manager, Great Rift, Central, Eastern, Nyanza

KCB Bank Kenya

KCB Bank Kenya is seeking a SAHL Banking Cluster Manager for the Great Rift, Central, Eastern, and Nyanza regions to drive Islamic banking business development and operational excellence across assigned branches. The role ensures Shariah compliance, builds staff capacity on Islamic banking principles, and manages stakeholder relationships to grow the SAHL (Islamic banking) product portfolio.

Salary not specified

Senior Manager, Youth Banking

KCB Bank Kenya

KCB Bank Kenya is seeking a Senior Manager, Youth Banking to develop and deliver innovative youth-centered financial products and services. The role drives digital engagement and customer lifecycle initiatives to enhance acquisition, retention, and overall youth segment growth. Through market research and data analysis, the role identifies opportunities, informs proposition design, and supports business case development for new offerings.

Salary not specified

Payments Performance Analyst

Equity Group Holdings

Equity Bank is one of Africa's leading financial institutions operating in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, with over 12 million customers. Role Purpose: A Payments Performance Analyst plays a key role in aligning product outcomes with business goals by using data to drive smarter decisions. They help boost revenue by analyzing product uptake and customer behavior, reduce costs by identifying inefficiencies, and enhance customer experience through journey insights. Their work informs strategic decisions, supports regulatory compliance, and ensures that banking products — digitally or physically — are optimized for performance, growth, and customer satisfaction. Collecting and analyzing data on various business processes, financial performance, market trends, and operational efficiency

Salary not specified

Head of Transactional Banking

Equity Bank Kenya

Equity Bank is a leading Financial Services Institution operating in Kenya with a diversified business spanning banking, insurance, technology and social enterprises. Our business model is anchored on a distinctive Tri-Engine framework — Social, Economic and Sustainability — which systematically strengthens value-chains, empowers communities and delivers long-term social and economic impact. Role Purpose: The Head of Transactional Banking is a senior executive responsible for leading and growing Equity Bank's transactional banking business across all segments and channels. This strategic leader will own the full Transactional Banking P&L, drive revenue growth through non-funded income, and lead digital transformation initiatives across payments, cash management, ATM, agency banking, and merchant solutions. Bachelor's Degree in Finance, Banking & Finance, Business Administration, Economics, Accounting, Commerce or Information Systems/Technology Master's Degree in MBA, Finance / Financial Engineering, Strategic Management, Digital Finance or FinTech is highly preferred Professional Qualifications / Certifications in Payments & Transaction Banking, Risk & Compliance, General Banking / Leadership, Project & Change Management 12–15 years of progressive banking experience, with a strong track record in transaction banking, payments, or digital financial services Minimum 7 years in senior leadership positions, demonstrating the ability to lead high-performing teams and drive enterprise-wide transactional initiatives Proven experience managing P&L and delivering sustainable revenue growth across multiple transaction banking products and channels

Salary not specified

Service Recovery Officer

Equity Bank Kenya

Equity Bank is a leading Financial Services Institution operating in Kenya, spanning banking, insurance, technology and social enterprises. Role Purpose: The Service Recovery Officer plays a critical role in restoring customer trust by effectively resolving escalated issues and service failures in a timely and professional manner. The role is responsible for managing customer complaints end-to-end, ensuring prompt follow-up, clear and empathetic communication and resolution in line with the Bank's service standards. Acting as a key link between customers and internal teams including branches, contact center and back-office units, the role coordinates cross-functional efforts to drive effective resolution while maintaining a positive customer experience. Analyse feedback from VOC surveys, post-incident surveys, digital app reviews, branch interactions, and contact centre logs Strong proficiency in CRM systems and complaint management platforms, with the ability to manage and track end-to-end case resolution

Customer Service

Salary not specified

Group Head of Physical Security

Equity Group Holdings

Equity Group Holdings is a leading pan-African financial services institution. The Group Head of Physical Security is a strategic leader responsible for developing and implementing the organization's physical security strategy to protect assets, personnel, and operations across all locations. The role integrates physical security into the broader organizational risk framework and works collaboratively with multiple stakeholders to ensure comprehensive protection and compliance with security standards and regulations across Equity Group's operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo.

Security

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Group Head of Forensic Investigation

Equity Group Holdings

Equity Group Holdings is a leading pan-African financial services institution. The Group Head of Forensic Investigation is a senior strategic leader, financial crime specialist, and senior manager responsible for leading the organization's investigations function across all business lines. This role develops investigation strategies, manages complex investigations, and recommends effective mitigation and prevention measures, ensuring all investigations are conducted ethically, objectively, and in compliance with legal and regulatory standards.

Salary not specified

Head of Fraud Analytics and Reporting

Equity Group Holdings

Equity Group Holdings is a leading pan-African financial services institution. The Head of Fraud Analytics and Reporting is a senior strategic leader responsible for leading the organization's efforts to detect, analyse, report and mitigate fraud risks using data-driven insights and robust reporting frameworks. The role drives the fraud analytics strategy, establishes robust reporting frameworks, and ensures proactive identification and mitigation of fraud risks across products, channels, and geographies through advanced analytics, predictive modelling, and real-time monitoring.

Salary not specified